Confused? Check out the HDTV Buying Guide!

Jul 24, 2006 cporter     This television is a piece of junk and Philips' customer service is even worse....

Jul 2, 2006 Jim Blarier     Bought this 2 weeks ago, and finally had the installers come out and mount it on...

May 25, 2006 Jim Whiteman     Couldn't be happier with my purchase. This plasma met all my needs and my budge...

My Experience: This television is a piece of junk and Philips' customer service is even worse.

Problems: I'm an extremely dissatisfied customer of Philips and I own the previous Ambilight model (50PF9630A/37). Well, I kind of own it. I pay for it while it sits in the service center. I had it for 7 months prior to the recall of almost 12,000 Philips TVs with certain Ambilight parts in them. A technician came to my home to replace the faulty parts three and a half months ago and it's been in the shop since that day. I have been on the phone with Philips over and over throughout this ordeal while they've sent part after part after part to the service center, in failed attempts to get my television working again. Their customer service is horrible and they are adamant that they are going to do everything they possibly can to avoid replacing the unit, no matter how long it takes. I have been told multiple times by their "customer service" reps that there is NO TIMEFRAME in which they must complete a repair before finally deeming the unit unrepairable AND to top it off, my warranty will still expire at the date of purchase, even if they still have it in their possession at that time. Basically, if they keep it for two and a half more months and get it working long enough for them to drop it off at my house, I'm on my own. I'm not a plasma expert by any means, but I hope this helps you and anyone else that reads this forum in making an informed decision on atleast which brand NOT to buy.